LAS VEGAS (KTNV) — After going dark for more than 72 hours, the William Hill Nevada sports betting app is "working again" as of Wednesday evening.
The app crashed sometime between kickoff and halftime of the Super Bowl game on Sunday. Bettors in Nevada were also unable to make bets at William Hill sportsbook ticket windows for a time following the initial interruption.
Numerous bettors were frustrated by the outage, which the company acknowledged in a series of tweets since Sunday. In one of the tweets, the company called the outage a "system failure," but the cause of the interruption is unknown.
A spokesperson for William Hill told KTNV on Thursday that all betting app customers were able to access their accounts as of Wednesday evening. In an email sent to KTNV, Kate Whiteley — a spokesperson for Caesars Entertainment — said the company will "continue to monitor all aspects of the system closely."
MORE: Bettors unable to claim their prize after Super Bowl with William Hill sportsbook
In an attempt to make up for the outage, William Hill Nevada and Caesars Sportsbook betting app customers reportedly received two free $25 bets.
Earlier this week, a representative from the Nevada Gaming Control Board told KTNV in an email that the regulatory body was investigating the outage.
In her statement, Whiteley said Caesars is "deeply sorry for the frustration and inconvenience" the outage caused its sports betting customers.
