LAS VEGAS (KTNV) — We are on day nine of the network outage affecting state services across Nevada.
During the outage, services such as the DMV, Nevada State Police and Department of Health and Human Services have been affected, with DMV locations closed since August 25 for in-person services.
VIDEO: Jhovani Carrillo speaks to locals affected by the cyberattack causing network outage
Tuesday morning, Channel 13 visited a DMV location and found a site we haven't seen in over a week: people waiting inside.
Ryan Ketcham reports the latest details
The DVM has also announced an updated list of services that can be completed online.
This includes:
- Driver History Printout
- Registration Renewal
- Registration Fee Estimate
- Personalized Plate Search and Ordering
- Turbo Titles
- MyDMV Online Portal
The full list of services can be found HERE.
Several locals told Channel 13, they're just relieved to finally get the services they've been waiting on.
"I’m so happy," said Ana Mares whose registration expired August 30.
Ana tells our Ryan Ketcham that she's felt stuck ever since her registration expired, that is until she pulled into the DMV parking lot Tuesday.
“I thought they were still closed," said Mares.
Not all DMV services are back open though, new IDs or driver licenses are still unavailable, plus several customers told Channel 13, staff still doesn't have full digital access to help with all services.
An issue Joe Mayorga, the owner of UDrive Driving School, who Ryan Ketcham introduced you to last week, is still dealing with.
“My student just passed now, he won’t be able to get his license, license until, they said 30 days so now he’s still going with his permit, but hey it’s still moving along a little bit, it’s still better than nothing," said Mayorga.
Despite several services reopening, there are still a lot of questions that still need to be answered.
Ryan Ketcham asked Mayorga if he is still concerned about his personal information.
"Yeah that too but how are we going to know until something happens," said Mayorga.
According to the DMV, all vehicle appointments canceled due to the outage that deal with services now back open, will be honored starting Tuesday, September 2 on a walk in basis.
There is still no word on when canceled appointments for services not currently operational, will be brought back.
While ransomware attacks on individual government agencies are increasingly common, cybersecurity experts note that this is one of the first documented cases of a cyberattack effectively crippling nearly an entire U.S. state government.
Channel 13 checked in with welfare office to see if anything has changed since last week.
Last week, we told you the welfare office was only able to process paper applications for new clients. According to officials that's still the same.
"I feel like it's very incontinent," said Ceana Epperson.
We also checked in with the Nye County Sheriff's office.
WATCH | Jhovani Carrillo provides the latest updates on welfare and Nye County Sheriff's Office services
The week of the cyberattack, officials said services like CCW permits and fingerprinting services were down.
But as of Tuesday, those services are working again and staff are now working through the backlog.
According to the Governor's Office, some systems are slowly coming back online, but residents may still experience slow or unavailable services. Officials have not provided a firm timeline for when operations will return to normal.
Ryan Ketcham searched through several state services, 10 websites to be exact along with all of their corresponding tabs, and observed that they were all currently shut down still.
We will continue to follow this closely and bring you the latest information.
RELATED: Gov. Lombardo announces resources for Nevadans impacted by statewide cyberattack
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