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Developing: DMV offices closed 'until further notice' amid statewide 'network security incident'

State offices pausing in-person services Monday amid ongoing network recovery
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LAS VEGAS (KTNV) — A so-called "network security incident" continues to impact Nevadans' ability to access state services this week.

Channel 13 first heard reports of the outage on Sunday. Since then, a host of nv.gov websites have been unavailable amid ongoing efforts to restore their functionality.

We're following updates to bring you the latest details as we learn them. Here's what we know so far:


UPDATE | 6:03 p.m. Tuesday

The ongoing statewide network outage is the result of a targeted cyber attack, according to the latest update from Gov. Joe Lombardo's office. The governor's office stressed that, at this time, state officials don't have any reason to believe Nevadans' personal identifying information was compromised.

Officials also write that state offices — which have now been closed for 48 hours — are expected to offer in-person services again later this week.

We've posted a more detailed update, including the governor's updated memo, with this story:

Cyber attack Gov. Lombardo

Local News

Statewide network security incident result of targeted cyber attack

Stephanie Aceves


UPDATE | 5:25 p.m. Tuesday

Traffic cameras and electronic freeway signs are now back online, according to an update from the Regional Transportation Commission of Southern Nevada.

The agency thanked Nevadans for their patience during the outage.


UPDATE | 4:26 p.m. Tuesday

DMV offices are expected to remain closed "until further notice," according to a recent update from the Nevada Department of Motor Vehicles.

For those who had a scheduled DMV appointment during the closure, the agency says it will host walk-ins for those impacted patrons during a two-week period after it reopens. You are asked to visit the same office where you booked your original appointment.

"Stay tuned for updates on reopening dates, the agency wrote.


UPDATE | 7:26 p.m. Monday

The Office of the Governor has shared an update regarding the network recovery operations in place.

According to the office, "state offices will likely be closed again tomorrow [Tuesday, August 26], aside from critical employees and operations."

Channel 13 will provide more updates as they become available.


ORIGINAL STORY

The ongoing outage affecting Nevada's state-run websites is now getting a helping hand from federal authorities.

The FBI confirmed to Channel 13 that they are assisting in the investigation into network outages on Monday.

The Governor's Technology Office says state services and phone lines will be spotty as officials work to fix a network disruption that began Sunday. To minimize disruption while technical teams restore normal operations, state offices will pause in-person services Monday so crews can continue working on a fix.

Joe Lombardo

Local News

Governor: Personal information not compromised in 'network security incident'

Alyssa Roberts

During recovery, certain websites, online services, and office phone lines may be slow or briefly unavailable; 911 emergency call-taking remains available statewide.

If you can't connect to a state office's website or by phone, officials ask that you try again later.

Some of the affected services include:

  • Nevada DMV
  • Nevada State Police administrative in-office and online services (NHP and dispatch phone lines are still in service)
  • Nevada Gaming Control Board
  • North Las Vegas Police Department's Records Bureau
  • RTC traffic cameras and electronic freeway signs
  • Nevada Department of Agriculture
  • Nevada Welfare and Supportive Services
  • Bureau of Consumer Protection
  • Nevada Department of Corrections
  • Nevada Division of Emergency Management
  • Nevada Public and Behavioral Health
  • Office of the Attorney General
  • Department of Public Safety
  • Nevada State Purchasing
  • Nevada State Business and Industry
  • Nevada Division of Insurance
  • Department of Human Services

WATCH | Here's the scene at a Las Vegas DMV location amid the closure on Monday:

Nevada DMV locations closed amid statewide network outages

What this means for you:

  • Offices will not offer in-person services Monday. Agencies will announce when counters reopen and any alternative options.
  • State websites and phone lines may be intermittently unavailable. If a site or line does not respond, please try again later.
  • Emergencies: Call 911. For non-emergency questions, check the relevant agency’s website or use email.

What the State is doing:

  • Working continuously with state, local, and federal partners to restore services safely.
  • Using temporary routing and operational workarounds to maintain public access where feasible.
  • Validating systems before returning them to normal operation and sharing updates as needed.