13 Investigates


Las Vegas valley family faces hurdles after major class action settlement

Posted at 11:18 AM, Dec 08, 2019

LAS VEGAS (KTNV) — A major class action settlement that could bring nearly $1 billion to car owners across the country will still leave some in limbo.

Thousands of Kia and Hyundai vehicles have caught fire since 2018, while others have had other serious engine issues.

13 Chief Investigator Darcy Spears speaks with a Las Vegas valley family about their struggle with the automaker. Watch in the player above.

In a statement to 13 Actions News, Kia said it takes "customer concerns seriously" and customers with questions about their vehicle should contact their local Kia dealership or Kia’s Consumer Assistance Center directly at 1-800-333-4542 (4Kia).

Read the full statement below.

Kia Motors America (KMA) takes reported customer concerns seriously. Warranty coverages and terms are provided in the vehicle’s Warranty and Consumer Information Manual. This vehicle is a 2012 Sportage with more than 118,000 miles; the powertrain warranty expires at 5 years or 60,000 miles, whichever occurs first.

KMA’s Warranty and Consumer Information Manual outlines a vehicle owner’s responsibility to maintain the vehicle in accordance with the instructions described in the vehicle’s Owner’s Manual. It goes on to state that maintenance records/receipts should be retained to prove required maintenance has been performed should it be necessary in the future.

Because the inspection of the customer’s vehicle by Kia technicians revealed clear signs of lack of maintenance, including engine oil sludge and metal shavings in the oil, which can lead to engine failure, maintenance records were requested for possible goodwill repair consideration. To date, the customer has not provided any service records to indicate the vehicle was properly maintained.

The subject vehicle is not included in the Theta II engine recall population (SC147).

Kia customers with questions regarding their Kia vehicle and warranty coverage should contact their local Kia dealer for assistance or Kia’s Consumer Assistance Center directly at 1-800-333-4542 (4Kia).
Kia Motors America


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