LAS VEGAS (KTNV) — We asked viewers for their biggest questions and feedback on NV Energy, and the response was immediate. From refund timelines to solar panel charges, customers are raising questions they want answered.
Refund questions lead the conversation
A number of questions stemmed from the recent investigation into an overcharging scandal first exposed on Channel 13. A regulatory probe found NV Energy had systemically overcharged customers for years by improperly billing multi-family residential customers.
Viewers who shared their concerns on Tuesday wondered how soon they might expect to see a refund.
- Frank Sandoval asked, “Where is the refund for overpayment?”
- Bernadette Ruiz wanted to know, “When am I getting my refund?”
- Margaret Crees says she’s still waiting on hers.
As part of an agreement with state utility regulators, NV Energy is expected to issue an estimated $63 million in refunds by late September 2026. In previous statements to Channel 13, the utility provider said it has notified customers who were overcharged, but if you have questions, you're encouraged to contact them.
What's The Deal?
NV Energy customers to receive overcharge scandal refunds: What to expect & when
Solar panels and demand charges under scrutiny
While refunds were the most common question, many viewers raised concerns about solar billing and daily demand charges.
Russell Hart described NV Energy’s latest survey as “worded to get the results they wanted…just more manipulation.”
Mary Peters says her family is being charged extra daily fees despite not being fully compensated for the energy they put back into the grid. She told us that when they call NV Energy for an explanation, “they either can’t or won’t explain” the calculations.
Customers invited to share feedback
NV Energy says one of its core values is to support and strengthen the communities it serves — and that customer feedback plays a key role. The company has launched its Customer Preference Survey, which it says takes about three minutes to complete and helps guide investments in Nevada communities without affecting your bill.
WATCH | Viewers sound off on NV Energy
Customers were invited to take the survey through an email from NV Energy on Monday afternoon.
📋 Fill out the survey here: NV Energy Customer Preference Survey
We’ll continue covering the key issues you’ve raised — refunds, demand charges, solar panel billing, and transparency — and work to bring you the answers you deserve.
If you want to join the conversation, let us know. Leave a comment for our newsroom at ktnv.com/letstalk.
Advocacy groups rally against rising energy costs
Tuesday night, the Nevada Environmental Justice Coalition hosted a town hall at the Clark County Library to hear from locals concerned about NV Energy, the PUCN and electricity bills.
In addition to dozens of community members, several advocacy groups were present including the Sierra Club Toiyabe Chapter, Chispa Nevada, Mom's Clean Air Force, and Battle Born Progress.
Watch: Climate Reporter Geneva Zoltek reports live from Clark County
"We've seen year after year after year NV Energy continues to raise the rates and continues to ask for a higher profit margin for their company. Meanwhile, folks are struggling to keep their lights on every single month," Olivia Tanager, Director of the local Sierra Club chapter, told Channel 13.
"We believe that the utility needs to take people's real life experiences into account. We believe that the utility comes back and asks the Public Utilities Commission time after time for their shareholders to make more money while the service that they're providing really isn't improving," she continued.
Those who spoke up at the event discussed PUCN accessibility, transparency concerns, growing cost of living, and a general sense of not being heard.
"Tonight's town hall is the first step in building a mass public campaign for utility accountability here in Nevada," Tanager said, "we're hoping to gain momentum."
