13 Investigates


Pep Boys refunds service after Contact 13 investigation into misdiagnosed car repair

Posted at 5:56 PM, Aug 07, 2018
and last updated 2018-08-07 21:36:13-04

A popular nationwide car repair company is making a mends with a Las Vegas mom who says a Nevada location tried to sell her hundreds of dollars worth of repairs that were not needed.

A Pep Boys spokesperson says they have reached out to Monica Padilla, who was featured in a Contact 13 investigation last week, and offered her a variety of incentives for the trouble.

Contact 13 has learned the director of Pep Boys Las Vegas refunded Padilla the $47 for the diagnostic test, provided a $50 gift card and promised to do her next service for free.

Padilla provided Contact 13 documents from a July 2018 visit to a Pep Boys location on Rancho near Cheyenne which indicated technicians recommended an air conditioning compressor replacement plus hundreds of dollars in related charges for her 2014 Hyundai Sonata.

She later brought it to the dealership and technicians found a plastic bag was caught in a blower motor causing a disruption in air flow.

Pep Boys says they have spoken to the team about how to prevent this situation in the future.

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