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Las Vegas grandmother goes weeks without phone service after nasty storm

Posted: 5:00 PM, Aug 02, 2018
Updated: 2018-08-02 21:19:39-04
Las Vegas grandmother goes weeks without phone
Las Vegas grandmother goes weeks without phone
Las Vegas grandmother goes weeks without phone
Las Vegas grandmother goes weeks without phone
Las Vegas grandmother goes weeks without phone
Las Vegas grandmother goes weeks without phone
Las Vegas grandmother goes weeks without phone

A Las Vegas grandmother battling ALS says she has been without reliable landline phone service for more than two weeks after a storm.

Carissa Humphries says her 75-year-old grandmother Doris lacks the manual dexterity and eye sight to use a cell phone and needs a landline phone.

"I am terrified that this situation is going to lead me to find my grandmother dead," said Humphries.

"Without a home phone available to her, if she has an emergency, she has no way of getting a hold of emergency services," she added.

Carissa says she called CenturyLink on her cell phone, but after two weeks, the problem still had not been corrected.

A spokesperson tells Contact 13 technicians had been out to the property 4 times but the utility pole is located in a neighbor's yard which contains dogs that are known to be aggressive.

A spokesperson released the following statement:

“CenturyLink values our customers and strives to provide the best possible experience and customer service at all times. A technician has been dispatched - we apologize for the inconvenience.”

CenturyLink Spokesperson

Humphries says as of 5:30 p.m. Thursday, technicians made an emergency patch and phone service has been repaired, but crews will need to return to make permanent repairs.

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