13 Investigates


Las Vegas grandmother goes weeks without phone service after nasty storm

Posted at 5:00 PM, Aug 02, 2018
and last updated 2018-08-02 21:19:39-04

A Las Vegas grandmother battling ALS says she has been without reliable landline phone service for more than two weeks after a storm.

Carissa Humphries says her 75-year-old grandmother Doris lacks the manual dexterity and eye sight to use a cell phone and needs a landline phone.

"I am terrified that this situation is going to lead me to find my grandmother dead," said Humphries.

"Without a home phone available to her, if she has an emergency, she has no way of getting a hold of emergency services," she added.

Carissa says she called CenturyLink on her cell phone, but after two weeks, the problem still had not been corrected.

A spokesperson tells Contact 13 technicians had been out to the property 4 times but the utility pole is located in a neighbor's yard which contains dogs that are known to be aggressive.

A spokesperson released the following statement:

“CenturyLink values our customers and strives to provide the best possible experience and customer service at all times. A technician has been dispatched - we apologize for the inconvenience.”

CenturyLink Spokesperson

Humphries says as of 5:30 p.m. Thursday, technicians made an emergency patch and phone service has been repaired, but crews will need to return to make permanent repairs.

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