The City of Henderson’s Department of Information Technology is warning residents to be cautious of telephone calls that appear on their caller ID displays as if they are coming from the City but are actually part of a scam known as “spoofing.”
“Spoofing” is when a caller deliberately falsifies the name and telephone number transmitted to a consumer’s caller ID to disguise the identity of the incoming call.
Residents who receive a telephone call that appears to come from the City of Henderson are advised to ask the caller who they are and the organization they represent. If the information provided by the caller does not match the caller ID display or if the call seems suspicious, hang up immediately.
The City of Henderson will not demand payment nor ask to verify personal information over the telephone. The City does not use automated phone calls, also known as “robocalls” to contact residents or businesses.
“If residents receive a phone call from someone claiming to be from the City of Henderson and demanding payment, hang up immediately,” advises Chief Information Officer Laura Fucci. “Do not engage in conversation and do not provide any personal information such as account numbers, Social Security number, birthdate, mother's maiden name, passwords or other identifying information.”