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A/C not working? What to do if you're a renter

Posted: 5:50 PM, Aug 05, 2019
Updated: 2019-08-06 08:43:58-04
AC unit

LAS VEGAS (KTNV) — One Las Vegas valley family says their air conditioner has been out for eight days and that their landlord hasn't been much help.

If this happens to you, what should you do?

Joshua Bautista has 3 young children and is also living with 2 seniors. He says they've been living in a home with no A/C for eight days and claims their landlord has not been any help.

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"I'm consistently spending money just making sure my kids are kept cool. We're out driving around in the car, buying kids slushies to make them comfortable."

With no working A/C, Bautista's family says living without any air conditioning for 8 consecutive days has been unbearable.

"We're waking up with bloody noses because our noses are so dry from the fans going on all night. We're also very congested so our health is also at risk."

He claims he's been going back and forth with his landlord.

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"His repair guy reached out to us. He said he'll be here Tuesday. I texted the guy Tuesday morning about 8:25 and said I would be in this time today while I was at work... I reached out to him."

Bautista says he found out the repair man was not licensed to fix air conditioning units in Southern Nevada.

So he turned to another company and was told he needed to get a brand new unit because his current one is out of date and the parts for it are no longer available.

"It's really a stress on us, on where we can go from here."

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Here's what you need to do if you find yourself in a similar situation: Notify your landlord in writing about the problem. The letter must also be dated.

Landlords must make repairs within 48 hours or at least try.

If it goes past 48 hours, contact the Southern Nevada Health District.

The SNHD can get involved to document the issue and then will provide you with some documentation for when the matter is taken to civil court.

Nevada Legal Services is a nonprofit legal aid organization with a specialty in landlord-tenant issues.

"I want me and my family to be happy you know we pay for rent. We want everything to work with what we pay for. We expect things to work."