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UPDATE: Management gives explanation for water outage at apartment complex

Posted at 11:56 PM, Jul 15, 2017
and last updated 2017-07-18 12:04:48-04

UPDATE JULY 17: Management of an apartment complex dealing with on-again, off-again water issues is finally providing an explanation. 

Water at the Sandpiper Apartment complex was shut off from Friday morning to Sunday morning. 

Sunday water was flowing again, but by Monday morning tenants told 13 Action News it was back off. 

"People can't shower. People can't wash dishes," said tenant Brittany Albright. 

13 Action News reached out to management Saturday and Sunday and received no response. 

On Monday, a manager who would not give his name said over the weekend water was shut down for scheduled repairs. He said a pipe then burst unexpectedly Monday. 

13 Action News obtained a copy of an email management sent to tenants which reads in part: "We realize this is is[sic] frustrating for everyone, and Management will compensate residents in some way." 

The manager could not elaborate on how they plan to do that. 

Lauren Pena with the Legal Aid Center of Southern Nevada tells 13 Action News residents could pursue legal action against the complex for damages sustained during the water outage.

A judge would then determine whether management did enough.


LAS VEGAS (KTNV) -- Tenants of an apartment complex near Oakey and Decatur boulevards claim they've been living without water for more than 24 hours. 

13 Action News was swamped with calls and e-mails from people living at the Sandpiper Apartments Saturday. Tenants complained the water had been shut off since early Friday morning.

"It's really hazardous. It's hot. It's been scorching heat and this is how you want to treat people who pay for living here?" said Christopher Carter. 

Residents said they were given no warning the water would be turned off for apparent upgrades. Management set up a water delivery truck and portable toilets, but some residents said it wasn't enough because they've dealt with the situation before.

"We are all looking for some compensation for this," said Scott Maxson. 

Management was not in the office Saturday. A sign on the door read: "We are working on getting the water turn[sic] back on." 

13 Action News tried to reach a corporate office but received no answer. The water had not been turned back on by Saturday night, according to residents.