Local News


Robot with concierge functions operating in Las Vegas Strip hotel lobby

Posted at 5:45 PM, Nov 17, 2017
and last updated 2017-11-17 20:45:30-05

A robot has taken up residence in the lobby of a Las Vegas Strip hotel.

'Pepper' is a humanoid that we introduced you to at a convention earlier this year.

Now in the Mandarin Oriental, she's meant to entertain and inform guests.

Pepper is programmed to answer almost two dozen questions about things like checkout times and what shows are playing.

Some people passing through Friday were concerned Pepper would replace the hotel's concierge.

Mandarin's management says the robot is there to supplement the staff, not replace anyone.

Brandon and Connor Chatterjee, two young brothers from San Francisco, said technology like Pepper seemed normal to them.

They predicted robots and people would continue to become more enmeshed in the future.

There are many examples of it already happening.

The Miracle Mile Shops at Planet Hollywood have the Tipsy Robot bartender that pours drinks.

A resort in Mesquite uses robots to deliver room service.

Some Mandarin guests are all for it.

"They don't get tired," said Riaan Vandernerwe, a visitor from South Africa. "They don't demand things and they don't ask for a raise. As a businessman, I think it's amazing."

Sound off on our 13 Action News Facebook page -- what do you think of robots like Pepper?