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Nevada DMV reports 42 percent drop in walk-in wait times

Posted at 9:32 PM, Jan 24, 2020
and last updated 2020-01-25 00:32:25-05

NEVADA (KTNV) — Have you noticed fewer wait times at the DMV lately? Agency representatives say they see a significant drop on their side in Nevada.

The Nevada Department of Motor Vehicles office says the average wait time for walk-in customers dropped more than 42 percent in the last quarter of 2019, even with a 22 percent rise in customers served.

The department's six largest offices in Carson City, Las Vegas and Reno, served 436,832 walk-in customers from October through December 2019. These locations reported an average wait time of 40 minutes.

During this same period in 2018, the DMV reported an average wait time of 69 minutes, with 356,075 walk-ins served.

"As Nevada's population continues to grow, we must think creatively about ways to deliver more government services with fewer resources, and the DMV has risen to that challenge by working tirelessly to decrease average wait times by nearly half an hour for customers across Nevada," said Governor Steve Sisolak. "Many Nevadans, myself included, have stood in a long line at the DMV in the past, and it's great to see the DMV implementing state-of-the-art, time-saving tools to ensure our citizens can get back to work, school, or home in as little time as possible."

DMV Director Julie Butler credits the new lobby management system the DMV put in place last year for the drop in wait times.

RELATED: Nevada DMV launches new appointment system

The agency says the QMatic system has greater flexibility and advanced reporting capabilities that enable the offices to spot bottlenecks and other problems.

The department also said it is continually updating staff allocations and other aspects of customer management to provide the most efficient service possible.

"I'm very pleased with these decreased wait times and the performance of both our new system and our staff," Butler said. "The DMV team is committed to serving our customers as efficiently as possible, and we're doing just that. We will continue to look for innovative ways to serve the motoring public in the years ahead."

DMV representatives also encouraged Nevadans to check online transaction options that include appointments at local offices.