LAS VEGAS (KTNV) — Appointments have returned to Nevada DMV offices in the Las Vegas valley.
The DMV plans to offer more appointments than ever with a new vendor in place.
"Our new system has a lot more features than the old system. You can pick and choose which service you want, like a drivers license renewal or a new registration and we're offering appointments for the written test that we didn't do before, and reinstatement's that we didn't do before," a spokesperson for DMV, Kevin Malone said.
As of Monday morning, the DMV rolled out a new system using a third party company, allowing customers to avoid waiting in line.
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Barbara Hawkins, a new resident in Henderson, said by booking an appointment online, she was in and out.
"We were in and out in half an hour...because we made an appointment," Hawkins said.
Those who did not book an appointment utilizing the new system, found themselves waiting for more than an hour and a half for service.
Malone said before booking an appointment; it's important for customers to visit the DMV website to make sure you don't even have to come in.
He said there are appointments available within 15-minute intervals.
"The system will show you what time slots are available and if all the time slots for a given day are taken, it won't display it," Malone said.
The DMV's ultimate goal is to make the DMV an appointment base only, eliminating all walk-ins.
