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Nevada DETR still working on PUA call center issues, alternative numbers provided

DETR
Posted at 3:11 PM, Oct 08, 2020
and last updated 2020-10-08 18:18:54-04

CARSON CITY (KTNV) — The Nevada Department of Employment, Training and Rehabilitation (DETR) announced it is still working to address technical difficulties with the transfer of the phone lines. At this time, there is no definite timeframe when the matter will be resolved.

RELATED STORY: Nevada unemployment call center chaos; callers report 7-8 hour hold times

Claimants who receive a busy signal when calling 1-800-603-9681 are asked to try calling either 775-298-6007 or 702-329-6699. Callers should expect long wait times due to the higher than anticipated call volumes.

PREVIOUS STORY: Nevada DETR says PUA call center experiencing technical difficulties

As noted previously, claimants who are calling are advised that agents cannot resolve every issue immediately. They will be working with other staff to follow through and resolve your problem. Please note that claimants will not have to wait several weeks for a response; new staff have been assigned to follow up to resolve claims much more quickly.

TIMELINE: Nevada Dept. of Employment and handling of pandemic unemployment claims

DETR is reminding claimants that call center staff cannot answer questions regarding appeals. Once a claim has been determined, and an appeal filed, the claims are assigned to appeals staff. At the present time, DETR expects to start scheduling appeal hearings for PUA in the next 3 weeks.