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Nevada DETR says PUA call center experiencing technical difficulties

The State of Nevada Department of Employment, Training and Rehabilitation building on E. St. Louis in Las Vegas
Posted at 12:44 PM, Oct 07, 2020
and last updated 2020-10-07 15:46:39-04

CARSON CITY (KTNV) — The Nevada Department of Employment, Training and Rehabilitation (DETR) has announced the PUA call center is experiencing technical difficulties due to issues relating to the phones transferring back to DETR. The vendors are working on correcting the issues. Higher than expected call volumes are adding to the challenge. If callers are able to get through, they are experiencing long wait times due to high volume and the technical difficulties; we will advise everyone as soon as the issues are fixed.

TIMELINE: Nevada Dept. of Employment and handling of pandemic unemployment claims

For claimants who are calling, please be advised that agents cannot resolve every issue immediately. They will be working with other staff to follow through and resolve your problem. Please note that claimants will not have to wait several weeks for a response; new staff have been assigned to follow up to resolve claims much more quickly.

Please be advised that the call center staff cannot answer questions regarding appeals. Once a claim has been determined, and an appeal filed, the claims are assigned to appeals staff. At the present time, we expect that appeal hearings for PUA will start being scheduled in the next 3 weeks.