Local News


UPDATE: Unemployment experiencing delays, here are numbers that can help

Posted at 11:24 AM, Mar 19, 2020
and last updated 2020-03-25 08:51:41-04

UPDATE MARCH 24: Unemployment is experiencing unprecedented volumes of calls and online traffic for their services, and continue to add resources daily to try and meet this need.

"We understand that each clients’ needs are important and want to provide the best service possible to everyone as quickly as possible," a spoesperson for UI said. "We request your patience and understanding during this time."

Below are the phone numbers to call for assistance and website(s) for resources:

  • Southern NV Claim Center (702) 486-0350 Can file claims over the phone M-F 8am – 8pm (extended hours)
  • Northern NV Claim Center (775) 684-0350 Can file claims over the phone M-F 8am – 8pm (extended hours)
  • Toll Free Claim Center (888) 890-8211Can file claims over the phone M-F 8am – 8pm (extended hours)
  • Website to file claims ui.nv.gov - This also has FAQ and resource guides for your use
  • Southern Security Help Desk (702) 486-3293 to help reset usernames or passwords
  • Northern Security Help Desk (775) 687-6838 to help reset usernames or passwords
  • Bank of America (888) 339-8569 for debit card questions

ORIGINAL STORY: What do you do if you are suddenly unemployed? You may be able to file for unemployment.

1. Check the Nevada Unemployment Insurace Facts for Claimants (available in English and Spanish)

2. If you are eligible, file for unemployment insurance benefits online. You will need your Social Security number and leave date on hand when filing.

Nevada's Department of Employment, Training and Rehabilitation is encouraging claimant to use the internet to file their unemployment insurance claims. If you have technical problems with your online UI claim filing, you can email INTERNETHELP@detr.nv.gov and remember to include your full name and only the last four digits of your social security number when reporting your reporting specific UI claim problem.

On Monday, March 16, the Nevada Department of Employment, Training and Rehabilitation (DETR) will have expanded system and staffing to accommodate any increase in unemployment insurance (UI) claims. Telephone claim call center hours will increase to 8 a.m. to 8 p.m., Monday through Friday to provide support in English and Spanish with additional translation available as needed. With the convenience of 24-hr filing, claimants are highly encouraged to use the internet to file their UI claims.



Click here for claimant guide.

3. If you are unable to file online, you can still file by phone. Calls are accepted between 8 a.m. and 8 p.m. at the following phone numbers:

Northern Nevada (775-684-0350)
Southern Nevada (702-486-0350)
Rural areas and out of state (888-890-8211)

4. The amount you receive will be determined by how much money you earned during a specific time or base period. The more you earn, the higher your weekly benefit.

To qualify for benefits in Nevada, you must have earned at least $400 during your highest paid quarter of the base period. In addition, you must meet one of the following two requirements: Your total earnings during the base period must be at least one-and-a-half times your earnings during the highest paid quarter.

Why would I be denied?

If you voluntarily quit your job or were fired for misconduct, your claim for unemployment may be denied. Not everyone who is unemployed is eligible for unemployment benefits. To collect benefits, you must be temporarily out of work, through no fault of your own.

5. Once you have successfully registered and benefits have been approved, you will need to file each week until you find a new job (up to 26 weeks).

Gov. Steve Sisolak has waived the work search requirement and the 7-day wait period for unapproved unemployment insurance benefits.