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Southwest Gas offers assistance to customers impacted by pandemic

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Posted at 10:56 PM, May 21, 2020
and last updated 2020-05-22 01:56:23-04

NEVADA (KTNV) — Southwest Gas announced additional assistance to customers impacted financially by COVID-19.

Companies offering help during coronavirus pandemic

The company said it understands that these are trying times and wants to help customers through with programs, flexible payment plans, payment assistance programs, and income-qualified rate assistance for Nevada customers.

Energy Assistance Program (EAP) Nevada

The Energy Assistance Program provides income qualified customers with an annual one-time per year benefit, or fixed annual credit, paid directly to the energy provider and is administered by the Division of Welfare and Supportive Services (DWSS).

Energy Share Program

Southwest Gas has $1 million available to customers experiencing unexpected financial difficulties, such as the loss of a job or medical emergency related to COVID-19. The Energy Share program allows customers facing financial hardship who qualify, to receive assistance towards paying their Southwest Gas bill. Customers do not need to meet Federal Poverty Income Guidelines to qualify.

Deferred Payment Program

For customers who can demonstrate a hardship and have outstanding bills, our deferred payment plan allows them to pay their bill over an extended period of time. We also make referrals to government or local social service agencies.

Temporary Waiver of Late Fees

Late fees during the COVID-19 crisis will be temporarily waived.

Disconnection for Non-payment Stopped Temporarily

Since March 13, 2020, Southwest Gas has temporarily ceased all service disconnections for non-payment. Customers will still be responsible for the total amount of their bill accrued over these months, and payment will become due when the COVID-19 crisis improves. Hence, we urge customers to explore the various assistance programs listed above to avoid large payment due after the COVID-19 crisis.

More information about the programs is also available here or by calling 1-877-860-6020.