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Nevada's employment dept. phasing out 3rd party PUA call center in 30 days

The State of Nevada Department of Employment, Training and Rehabilitation building on E. St. Louis in Las Vegas
Posted at 1:13 PM, Sep 11, 2020
and last updated 2020-09-11 21:54:36-04

LAS VEGAS (KTNV) — Nevada's Department of Employment, Training, and Rehabilitation says it is phasing out the use of its third party call center and will retain all claims and data by the end of the next 30 days.

TIMELINE: Nevada Dept. of Employment and handling of pandemic unemployment claims

On April 15 the agency announced a new call center vendor, Alorica, would assist with answering questions for claimants looking to file Pandemic Unemployment Assistance.

At that time it also reported that unemployment numbers were six times the previous high record set in December 2008.

The partnership was launched with the goal that DETR would work to consolidate the traditional unemployment insurance and PUA services for Nevada clients by December 2020, when the PUA program expires.


The agency says the phasing out of Alorica will occur over the next 30 days.

Nevadans can start or continue online PUA claims filing as before, and all claims data will be retained with DETR.

Individuals with ongoing claims in the system are not required to take any additional action and are reminded to continue filing weekly claims.

Individuals filing PUA claims by phone should continue to utilize the same phone number to file claims by calling 800-603-9681.