UPDATE - 9 p.m.
MGM Resorts has released a new statement on Monday night.
"As an update to our previous statement, our casino gaming floors are operational. We continue to work diligently to resolve this issue."
Sources have told Channel 13 manual processes are in place while systems are down. Guests have still been able to check in and out at the front desk of casinos. Guests can request a physical key to their rooms if the digital room keys aren't working. Those can also be picked up at the front desk.
— MGM Resorts (@MGMResortsIntl) September 12, 2023
UPDATE - 1:30 p.m.
ABC News has confirmed the FBI is working the MGM Resorts and are assisting in the investigation. They add the FBI has been in contact with MGM Resorts since Sunday morning.
The Las Vegas Metropolitan Police Department said they were aware of the incident but added these types of incidents are typically handled by federal law enforcement agencies.
UPDATE - 12:00 p.m.
Multiple gaming machines, including slot machines, have also gone offline due to the cybersecurity issue. Channel 13's Bryan Horwath spotted several machines that weren't working at the Aria casino on Monday morning.
Tech issues continue at MGM Resorts as company officials work with law enforcement to investigate a "cybersecurity incident". Several slot machines were spotted not working at the @AriaLV this morning.
— KTNV 13 Las Vegas (@KTNV) September 11, 2023
[🎥: @bryanhorwath]
READ MORE: https://t.co/diVQq7I19P pic.twitter.com/pKCXivEOnD
UPDATE - 8:30 a.m.
According to MGM Resorts International, a "cybersecurity issue" affected some of the company's systems over the last 24 hours. They said they've contacted law enforcement and external cybersecurity experts to address the situation. They added the investigation is ongoing.
— MGM Resorts (@MGMResortsIntl) September 11, 2023
PREVIOUS - Computer system outages are causing issues at several resorts on the Strip.
Channel 13 reached out to the Bellagio's concierge desk who confirmed the outage. We were told the issue is affecting multiple properties. The outages are leading to guests not being able to charge anything to their rooms, make reservations, or use their digital room keys.
According to the MGM Resorts website, guests are being directed to call the resorts to make reservations instead of booking them online.
As of 6:45 a.m., it's unclear when the system would be fixed.
Channel 13 has reached out to MGM Resorts for more information.
