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YOU ASK WE INVESTIGATE: Crews fix flooded complex 2 days later

Posted at 5:45 PM, Oct 12, 2016

Nearly 2 full days after a water leak caused flooding at a valley condo complex, the problem is finally fixed.  Now, people who live there say help didn't come quickly enough.

The flooding began Monday night.  A viewer contact 13 Action News saying they'd tried reaching the office but didn't get any help at the Marquessa Condos near Buffalo and Summerlin Parkway.

The water continued gushing through Tuesday night.  It wasn't until Wednesday morning that crews came out to fix the problem.

13 Action News contacted the Home Owners Association, who says they were made aware of the problem Tuesday afternoon, but we're able to get crews in until Wednesday.

We spoke with the Las Vegas Valley Water District, who says because the condos are privately owned, it's up to the owners to fix the problem.  They say, in the meantime, they can shut off water at the meter if asked, but that could cut off supplies to hundreds of customers.

"They have to weigh the balance of those customers being without water for an extended period of time, or letting the leak continue," explains Corey Enus with the water district.

That's what the condo complex had to do in this case.  They tells us they do have an emergency maintenance number residents can use,  but some say that wasn't communicated clearly.  "Who do we call, ghostbusters,?" said Patsy Holly.  "They need someone available."

The complex says if people don't know the emergency number, they can also call the main office to get the number.