Local News


Some customers say KAOS opening weekend became chaotic experience

Pre-paid customers said there were lengthy wait times
Posted at 11:40 PM, Apr 08, 2019
and last updated 2019-04-09 03:01:54-04

LAS VEGAS (KTNV) — Matthew Chapman shared a Facebook video of the line snaking around The Palms hotel-casino Saturday night.

The video shows crowds of people eager to experience KAOS, the new nightclub, which was part of a $690 million renovation.

But Chapman said he and his wife almost never made it in.

"It was just a terrible experience,” said Shonta Gibson. “I've never seen anything like that."

Gibson was also at KAOS Saturday night with a group of friends. She said they arrived early knowing there would be a crowd for the grand opening featuring artists like Cardi B and G-Eazy.

But like Matthew Shonta said, despite having bought tickets months in advance she spent most of the night in line.

“I was upset because it took me until almost one in the morning to get in,” she said.” I finally got checked in at almost one in the morning.”

While it’s common for nightclubs in Las Vegas to work with promoters to bring in more customers, Shonta said some people who bought tickets from promoters were told the tickets weren't valid despite being purchased from the official site.

And she said despite paid customers waiting certain people bypassed the line.

"The women that kind of appeared with bigger breasts and the shorter skirts, longer legs," Shonta said. "They were grouping them together in lines and taking them in through the entrances."

We reached out to The Palms hotel-casino Casino Resort, and a spokesperson emailed this response:

“The Palms and KAOS grand opening weekend was a tremendous success. We are committed to providing a safe and fun experience for our guests throughout the property. We are incredibly pleased with the response to KAOS and are promptly addressing all of the guest feedback we have received.

The club has offered a complimentary visit for a future date or a refund at the point of sale for those with tickets who were unable to enter by visiting the following this link."

But Shonta said she doesn’t want any more KAOS in her life.

"They would have to literally be like my favorite person that I want to see for me to come there,” said Shonta.