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DirecTV consumers missing some news channels during outage

Posted: 10:11 AM, Nov 04, 2016
Updated: 2016-11-04 13:41:38-04
DirecTV consumers missing some news channels
DirecTV consumers missing some news channels

Some DirecTV consumers are reporting that they are not seeing Fox News and CNN channels.

The company responded to consumers complaining on its Facebook page, saying it is "aware there is an issue with many channels."

According to the Washington Times, the channel that usually broadcasts Fox News had a message from DirecTV: “We are experiencing temporary technical difficulties. Please stand by. We apologize for the inconvenience.” The message was posted in English and Spanish.

The CNN channel was unavailable but showed a message indicating it was a pay channel.

The outages have occurred for two days, the Washington Times said.

A DirecTV customer specialist said the company is "actively working on a resolution at this time. We currently do not have an estimated time of resolution; however, rest assured that we are working diligently to get this resolved as soon as possible. You can view Fox News and CNN online from these websites respectively: www.foxnewsgo.com and http://go.cnn.com."

AT&T said in a statement regarding the outage that eight high-definition channels for satellite customers were impacted by technical difficulties, including CNN HD and Fox News HD.