LAS VEGAS (KTNV) - A home fireplace is a luxury many do not have to use that often in the desert.
Cindy Baillie says on a recent cold January morning, her husband lit a Duraflame log to help get the chill out of the house.
"It's the best fireplace," said Baillie.
"It is perfectly clean and there is no reason why this happened," added Baillie.
Baillie says the log burned for close to three hours before she decided to leave her home to do some shopping, which left the log to burn out.
"15 minutes after we left, I got a phone call from the Amazon delivery guy telling me that all the smoke alarms were going off and there was smoke coming out of everything," recalled Baillie.
Baillie claims she came back to a Duraflame disaster and five fire trucks outside her home. Firefighters made holes in the roof to investigate where the smoke was coming from, in addition to causing more problems at her home, according to Baillie.
Baillie says the Clark County Fire Department confirmed the chimney flue was open and there were no obviously obstructions in the chimney that would cause smoke to fill the home.
"There was smoke everywhere, and everything was black. They did all sorts of damage to the house because they thought there was a fire in the attic," said Baillie.
Contact 13 reached out to Duraflame to find out what happened. A spokesperson released the following statement:
Duraflame has addressed the incident claim from Ms. Baillie. The cause and source of the smoke from her fireplace is unknown, as the fire was left unattended and there were no witnesses present at the time of the supposed incident. Duraflame firelog packaging contains caution and warning statements that advise users to never leave any fire unattended, and never to leave the house or go to bed unless the fire is completely extinguished. Product quality, safety and consumer satisfaction are extremely important to Duraflame. Regardless of what is burned in a fireplace, firewood or a firelog, basic fire safety should always be heeded, as fireplace conditions, weather and airflow can change or affect the combustion conditions of a fire and chimney draught at any point during the burn.
"Even if I were here, it happened so fast, that I could've been hurt," said Baillie.