New online system for business license paperwork leads to weeks long backlog

LAS VEGAS (KTNV) — A new system for paperwork processing for the Nevada Secretary of State's office continues to experience issues which has lead to a weeks-long delay for many businesses.

Lorenzo Lopopolo says has been waiting for at least a month.

"My company is Surface Care and we are a hard surface cleaning company," said Lopopolo.

"We do concrete, patios, walkways, pavers, asphalt, anything hard surface," added Lopopolo.

State officials tell 13 Investigates the Secretary of State's Office switched to a new processing program in mid-July.

But there have been some bugs in the system and it has lead to at least a three-week backlog of paperwork.

Lopopolo said it's put his business on hold.

"I went to the bank to find out they needed to check with the Secretary of State and I can't open any bank accounts either," said Lopopolo.

"I can't do business, I can't take money," said Lopopolo.

State authorities are working with individual customers but were unable to provide exact details of how many businesses were impacted.

13 Investigates has learned a solution could be coming as soon as this week.

In the meantime, state authorities are doing things the old-fashioned way -- by mail and phone.