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New online system for business license paperwork leads to weeks long backlog

New online system for business license paperwork leads to weeks long backlog
The Nevada Secretary of State office recently switched to a new processing program for business paperwork but it's lead to a backup for many businesses to get crucial documents
The Nevada Secretary of State office recently switched to a new processing program for business paperwork but it's lead to a backup for many businesses to get crucial documents
The Nevada Secretary of State office recently switched to a new processing program for business paperwork but it's lead to a backup for many businesses to get crucial documents
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LAS VEGAS (KTNV) — A new system for paperwork processing for the Nevada Secretary of State's office continues to experience issues which has lead to a weeks-long delay for many businesses.

Lorenzo Lopopolo says has been waiting for at least a month.

"My company is Surface Care and we are a hard surface cleaning company," said Lopopolo.

"We do concrete, patios, walkways, pavers, asphalt, anything hard surface," added Lopopolo.

State officials tell 13 Investigates the Secretary of State's Office switched to a new processing program in mid-July.

But there have been some bugs in the system and it has lead to at least a three-week backlog of paperwork.

Lopopolo said it's put his business on hold.

"I went to the bank to find out they needed to check with the Secretary of State and I can't open any bank accounts either," said Lopopolo.

"I can't do business, I can't take money," said Lopopolo.

State authorities are working with individual customers but were unable to provide exact details of how many businesses were impacted.

13 Investigates has learned a solution could be coming as soon as this week.

In the meantime, state authorities are doing things the old-fashioned way -- by mail and phone.

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