13 Investigates


Paperwork mix-up blamed for missing mailbox mystery

Posted at 5:00 PM, Feb 19, 2018
and last updated 2018-02-20 11:40:33-05

Several homeowners near Gilespie Street and Silverado Ranch Boulevard say they have been inconvenienced for nearly two months after a pair of thieves stole their community mailbox.

Homeowners association board member Sharron Ruggiero says it all started on Dec. 17 just before the busy holiday season.

The community mailbox mysteriously disappeared along with all the mail inside. Neighbors reported seeing a white pickup truck and two men tampering with the mailbox just before it was stolen.

Neighbors say the box was removed by the bolts on the ground leaving nothing but the cement slab behind.

Since the theft, Ruggiero says several of the impacted residents had to drive to the post office located two miles away to retrieve their mail. Sharron says on average she has waited 20 to 40 minutes in line for each visit.

"It was a terrible inconvenience for most people who work because they can't always get there for maybe three, four or five days," added Ruggiero.

Homeowners asked post office staff about a replacement box and each time they were told different reasons for the delay, according to homeowners.

But after two months, Ruggiero and her neighbors grew frustrated and called Contact 13.

Contact 13 reached out to several people including, the Las Vegas postal inspector, national representatives in Washington D.C., and USPS contacts in Denver, Colorado, to find out the reason for the delay.

Within hours of contact a brand new mailbox was installed.

"I contacted Channel 13 and here we are today with a new [mailbox]" said Ruggiero. 

"Thank you!" she said.

"It's amazing, because nobody has to go to the post office now," added Ruggiero.

Contact 13 has learned the delay was blamed on a work order mix up.

The original theft is under investigation by authorities.

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