It is a day Martha Contreras and her three kids will not soon forget.
Contreras says the trouble started Monday when she called Gwendolyn Woolley Elementary School near Pecos and Alexander to alert school officials she was running late to pick up her three kids, ages 10, 8 and 7.
Contreras claims she requested her children to be placed into the Safekey program administered by Clark County. The program provides before and after school supervision for students at a cost.
Contreras and School Officials confirm her three kids are not properly enrolled in the program.
Contreras says despite the enrollment issue, per policy, her children should have been kept in the school office for 30 minutes after school ended. After that time frame, Contreras claims her children should have been automatically placed in the Safekey program, according to school policy.
Clark County School District authorities could not comment specifically on the situation, citing student privacy laws.
School officials released this statement:
"The Safekey Program, run by municipalities at school sites, has a great partnership with the Clark County School District. Parents are required to provide signed authorization to allow their student to take part in the program."
Contreras says when relatives went to the school to retrieve the children they were shocked to learn two of them were no longer at the school.
She learned her oldest and youngest children had left the school at some point, while her middle child remained.
School district officials say they attempted to call a variety of emergency numbers to alert the family of the situation but none of them were successful.
Contreras admits she will update her emergency contact information and take the necessary steps to make sure her children are enrolled in the Safekey program.