A Henderson man says he missed a cancer treatment appointment because of paratransit bus service that he says is unreliable at best.
Brad Taylor says he has advanced chronic obstructive pulmonary disease and stage 3 prostate cancer among other health issues.
Taylor travels about 20 miles from his apartment 5 days a week to a cancer treatment facility in Las Vegas. He relies on the Regional Transportation Commission's paratransit bus service to get to his appointments.
"They are very important to me," said Taylor. "If these treatments don't work, it kind of means the end of Brad," added Taylor.
Taylor says for the past 18 months the paratransit but has been consistently late to pick him up and drop him off at his appointments. He says he has run out battery power on his portable oxygen machine due to the long travel times.
"One time I counted I was on there for seven hours of travel time for a 15-minute treatment," said Taylor.
Contact 13 reached out to the RTC and a spokesperson admits there have been on-time performance issues. The spokesperson says there have been improvements but because of Taylor's distance between his home and his destination, the time on board would be extended.
Taylor says he has complained at least 20 times since he began riding the paratransit service.
Most recently, Taylor recorded video of a driver reviewing paperwork while he was on board. Taylor says he was 30 minutes late for his appointment because of the delays.
An RTC spokesperson says safety is the first priority of any ride and the video will be reviewed.
As for on-time performance, Taylor says after Contact 13 inquired the bus service was impeccable and he hopes it stays that way.