LAS VEGAS (KTNV) — The cost of convenience is catching some Las Vegas locals off guard this week and leading up to the Thanksgiving holiday.
DoorDash is changing a new $2 fee that is raising some eyebrows.
The app is calling it the “Clark County fee“ and customers have to pay it every time they make a delivery order within Clark County.
This comes after the county capped app-based delivery fees at 15%.
Clark County Commissioner Tick Segerblom says this new fee is inappropriate and misleading.
"On their website, they do have an explanation but it's not clear at all. It's not a fee to the county, that is money in their pocket,“ said Segerblom.
DoorDash sent 13 Action News the following statement:
"In select cities where lawmakers have imposed pricing regulations, DoorDash is considering various measures necessary to offset the unintended consequences of these policies. In some cases, this means charging customers an additional fee when they order from restaurants in their city. This enables us to continue facilitating convenient delivery for customers, meaningful earning opportunities for dashers, and valuable services that help drive orders for merchants, particularly as dine-in remains limited.”
While this does not affect restaurants directly, several owners are against the new fee.
"They didn't need to impose that fee. Everyone is having a hard time right now and it's not the right time to put an added fee on customers. We need to be saving restaurants by capping these fees until the pandemic is over,” said Kristen Corral, co-founder of Tacotarian.
Corral says her restaurant dropped DoorDash a long time ago for several reasons and said customers have the ultimate decision to use other delivery apps.
Commissioner Segerblom said he would reach out to DoorDash to find a solution that doesn't impact Clark County residents.