LAS VEGAS (KTNV) — UPDATE 7:30 P.M.:
The Morrison family was contacted after the story aired. They were told they are getting the service done for free with a full refund within two business days.
A family in Henderson is frustrated a third-party DMV service provider closed abruptly.
Drop DMV Quick rents a space inside the 24/7 Xpress gas station on Stephanie Street.
Zac and Katie Morrison have six kids and waiting in long lines at the Henderson Department of Motor Vehicles is not an option for them.
So, they assumed Drop DMV Quick would be a great help and requested a vehicle registration service on April 2.
"They said they'd have everything taken care of and back to me the next day. [They] took a $300 deposit from my card," Zac said.
However, nothing happened the next day and six days later the Morrisons' continue to wait.
Zac told 13 Action News he went back to the store and was stunned to find a sign that said they had closed and would be back open on April 8.
“It said due to changes at the DMV, they were closed until further notice," Zac said.
13 Action News reached out to the manager of Drop DMV Quick, Gary Laizure.
He claimed someone inside the Henderson DMV made sure his customers' paperwork and payments were not processed.
Laizure did not give a name since he hired an attorney to work on the case.
He also said the person intentionally held his customers packets of paperwork for at least ten days and was told to pick them, then the DMV shut him down.
The Nevada Department of Motor Vehicles public information officer, Kevin Malone, told 13 Action News they have no jurisdiction over third-party DMV businesses.
For now, the Morrison's are short $300 and said they cannot drive their second car around.
Lazuire said he will soon refund people their money for the incontinence.
"Honestly, we'd just like to get our money and our paper work back and we'll take of everything ourselves," Zac said.