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DETR says it is still working on problems with debit cards, Bank of America

The State of Nevada Department of Employment, Training and Rehabilitation building on E. St. Louis in Las Vegas
Posted at 12:18 PM, Jan 04, 2021
and last updated 2021-01-05 00:35:35-05

LAS VEGAS (KTNV) — 13 Action News reached out to the Department of Employment, Training and Rehabilitation on Jan. 4 after receiving messages and phone calls from claimants who they are still having problems with DETR's debit cards and Bank of America.

TIMELINE: Nevada Dept. of Employment and handling of pandemic unemployment claims

DETR sent the following statement:

DETR is working in partnership with Bank of America in an ongoing effort to protect cardholders and the State from fraud. For a limited number of claimants, debit cards may be erroneously frozen or blocked. Claimants who are experiencing issues with holds on their debit cards must contact DETR to determine the type of hold that has been placed on their card and the steps needed to resolve the issue.

One of the most devastating aspects of the fraud all states are facing is the barriers it creates for legitimate claimants who are trying to access their benefits. Because our banking partners have access to fraud reports in other states, we believe claimants may be having their accounts frozen by Bank of America due to identity theft in other states. DETR will do its best to resolve these issues for claimants.

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