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DETR says claimants should have access to benefit funds after 'brief' issue

Posted at 2:04 PM, Oct 27, 2020
and last updated 2020-10-27 17:37:49-04

NEVADA (KTNV) — Nevada's employment department says claimants should now have access to their benefit funds after a "brief systemic issue with Bank of America."

TIMELINE | Nevada Dept. of Employment and handling of pandemic unemployment claims

13 Action News received several phone calls on Tuesday from people who claimed they could see their unemployment benefit funds in their bank accounts but transactions were showing as "not complete."

When asked about this a representative for the Department of Employment, Training and Rehabilitation, DETR, said:

DETR has recently become aware that Bank of America temporarily had an issue that briefly stopped claimants from accessing their debit cards. The declines were caused by a brief systemic issue with Bank of America that has now been fixed. Cards should be working now.

Individuals should now have access to their benefit funds. We understand the inconvenience and frustration this may have caused and appreciate your patience during this time.

The agency has experienced technical difficulties, massive backlogs and turnover in leadership through the pandemic.

Earlier this month, DETR said technical difficulties and high call volumes were the reason people could not get through to the Pandemic Unemployment Assistance call center. At that time, callers were reporting seven to eight hour wait times.

For a timeline of DETR updates and announcements since March click here.