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Allegiant requiring customers to wear face masks during all phases of travel

Posted at 2:27 PM, Jun 26, 2020

Allegiant Travel Company has announced beginning July 2 customers will be required to wear face masks during all phases of travel, including at the ticket counter, in the gate area, during boarding, on the aircraft and during the flight.

In early May, Allegiant became the first U.S.-based airline to provide all passengers with complimentary Health and Safety Kits, which include a face mask and cleansing wipes. The airline has strongly encouraged passengers to wear face masks, with most adopting the practice.

Employees are required to wear face masks when they interact with customers.

Customers can use their own face mask or covering, or the mask provided in Allegiant’s Health and Safety Kit. Children ages 2 and under are exempt from the new policy, as are passengers with disabilities or documented medical conditions.

Passengers will also be allowed to remove face coverings to briefly eat or drink.


The new policy is highlighted when customers book their flights, as well as in confirmation and reminder emails ahead of their departure date. Acknowledgement of this policy will also be included in a health questionnaire required at check-in. Customers who do not comply will not be allowed to fly.

Additionally, when booking a flight, customers can request to be notified if a booked flight exceeds 65 percent capacity. If they’re not comfortable traveling at that time, they can choose from a number of options, including being rebooked on another flight.

This policy expands Allegiant’s comprehensive Going the Distance for Health and Safety program, an integrated approach that includes advanced cleaning protocols, in-cabin air quality, boarding procedures and more.