13 InvestigatesScam Alert


New scam after release of chip credit cards

Posted at 12:52 PM, Oct 10, 2015
and last updated 2018-11-21 17:46:08-05
It's only been a few days since the deadline for businesses to install the new EMV chip credit card readers.
And scam artists have already come up with a way to steal your card information. They're targeting those shoppers still swiping their old cards.
Instead of swiping, you now insert your card at certain store card readers, like Target. Soon, you'll be doing it at most places.
"I'm glad to know that there is another level of security. We'll see what happens with it. I'm not sure, but it does seem a little easier."
When you swipe your card, it transmits your card number. But with a chip card, it creates and encrypts a new number for every transaction. And the technology allows restaurants to use new devices like the Clover, where you can pay right at your table. 
"I love the idea of your card not leaving your sight."
Only about 40 percent of Americans have the new chip cards. And now scammers have found a new way to take advantage of the 60 percent without the new cards. 
Scam artists are contacting people by email, posing as your credit card company. They claim in order to get a new chip card, you first need to confirm your personal information, making you the target for identity theft. And sometimes the email includes a link, and that may download malware onto your personal device.
"Knowing that makes me want to actually follow up and get an update card with the new chip technology to make sure."
So here's the Contact 13 bottom line. Your card issuer will never contact you by email for personal information. If needed, they'll alert you to update your information the next time you log in to your account. If you get an email, and you're just not sure, call the 800 number on the back of your card to confirm.
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