Local News


CALL FOR ACTION: Woman helped when wireless company doesn't deliver on promise

Posted at 10:55 PM, Jul 01, 2016
and last updated 2016-07-02 14:04:43-04
Rebates are a great way for companies to earn your business. Everyone likes a little extra cash in their wallet. But one valley woman says her wireless carrier didn't deliver on their promise. That's when she reached out to Contact 13's Call For Action.
"I had cracked the screen on my old one," says Jean Claybrook.
She really needed a new phone. So she stopped by a store for her wireless provider.
"They were so very nice. I mean everybody working there was so nice," says Jean.
Jean says they were offering a special deal, she couldn't pass up. A $100 rebate when she bought a new phone, plus a $50 gift card, if she purchased a tablet.
"I said wow this is cool. So I got the pad, the phone, the halo earphones, and the whole ball of wax," says Jean.
Jean was told to expect the rebate and gift card in 4 to 6 weeks. But a month-and-a-half later, nothing came. So she called the store.
"No call back. No email. No text message. No communication," says Jean.
So she went down to the store, not once, but 2 different times. Each visit, Jean was told a supervisor would be calling her.
"I said you know, I wouldn't mind so much if someone communicated with me, and told me they were working on this," says Jean.
That's when Jean called the corporate office. But that didn't work either.
"Then my friend said, you should call Contact 13," says Jean.
That's exactly what Jean did. She called Contact 13's Call For Action, and our volunteers got on the case. Jean says within the hour, a very nice representative from the corporate office called her back.
"Apologized all over the place, said he had gone in, and there's no way they can issue the gift card, but they'll issue a $150 credit," says Jean.
After she got off the phone, Jean went online and found the credit already on her account.
"I was blown away. I mean she only made one phone call," says Jean.
So here's the Contact 13 bottom line: when a business makes an offer or guarantee, get it in writing. And if you're not getting the help you need, don't be afraid to ask for a supervisor.