13 InvestigatesScam Alert


ALERT: Beware of water service phone scam

Posted at 8:49 AM, Mar 29, 2016
and last updated 2018-11-21 17:45:49-05
The Las Vegas Valley Water District is alerting all customers about a recent phone scam. Customers have been receiving suspicious calls from fake water agency representatives demanding large sums of money to prevent water service disconnection.
According to a press release from the LVVWD, the scam works as follows:
  • The scammers contact unsuspecting customers by phone and claim that customer’s account is past due. 
  • The customer is told that immediate payment is required to avoid a disconnection in water service.  
  • The customer is directed to call a 1-800 number to make the immediate payment and avoid a service disconnection.  
  • Customers have reported that the scammers sometimes initiate the calls in Spanish, with some limited ability to speak English, and they request between $200-500. 
The LVVWD says that while they do notify customers about past-due accounts over the phone, customers must answer a series of security questions before any transactions are conducted.
So far, no one has been a victim of the scam. The LVVWD says that anyone receiving a phone call about past-due payments should contact their Customer Care Center at 702-870-4194 before making any related financial transactions over the phone.
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