LAS VEGAS (KTNV) — In newly-released recordings from the City of Las Vegas, you can hear the frightening struggle to share information with a 9-1-1 operator on the night of the deadly Alpine fire.
A woman attempts to speak, telling authorities "I can't breath" in response to questions about her location.
Below is an audio recording and a transcript of one of the calls, which has been edited for time and clarity.
Operator: Fire and Rescue, what's the address of your emergency?
Caller: Nine thirteen (pause) ninth street.
Operator: OK, I need you to repeat the address please.
Caller: I can't breath!
Operator: OK, I need to make sure we are coming. You said, '913 Ninth Street," correct?
Operator: OK, I'm not, I do not, I don't have -
Caller: Oh I can't breath!
Operator: Ok, I need you to calm down. I don't have -
Caller: I'm sorry
Operator: I don't have a 913 Ninth Street
(In the background: "Get out!")
Caller: 213, I'm sorry!
Operator: Alright. Stay on the phone with me, OK?
Operator: OK, I'm getting some help started for you. OK?
Operator: Are you clammy or having cold sweats?
Caller: No, I'm good! I'm outside now.... I made it outside
(Background: "*indistinguishable* ...say it was a fire")
Operator: Do you need an ambulance or do you need fire? You said you couldn't breath.
Caller: 'Cuz I was running through the hallway and there's people trapped in here.
Operator: OK we're on our way, alright?
Operator: Somebody already called in. How many people are trapped?
Caller: I don't know, there's a bunch of them, I'm scared. There's smoke coming out everywhere. I just lost my life.
Operator: We're on the way, OK. We're coming, lights and sirens,
Caller: Alright, thank you.
The Alpine fire in downtown Las Vegas on Dec. 21, 2019 is the deadliest residential fire in the city's history.
Six people died and more than 70 were displaced.
Thursday, the city of Las Vegas said anyone who was displaced by the fire and has not been offered assistance by the city or Clark County officials, has until Jan. 30 to contact the County Social Service Department to request an evaluation and assistance at 702-455-5722.
13 Investigates obtained documents showing the Alpine Motel Apartments had been on the city's radar for more than 30 years, receiving repeat complaints from residents, Las Vegas police, even high-ranking authorities within the City of Las Vegas.
The reports show a variety of issues including non-working smoke detectors, missing fire safety equipment, and repeated issues with the building's fire alarm.
The fire remains under investigation.