A couple claims its service dog was given away as though he was a stray after he wandered into a thrift store Saturday.
Jamie and Andrew Hammond have owned "Bubba", a white maltipoo, for five years. The dog helps alert Jamie to oncoming seizures.
"He can detect it, and I can get medication right away," she said.
Hammond said Bubba was in the car for only a few minutes Saturday night as she was shopping at Savers on Charleston and Maryland Parkway.
She suspects the dog jumped out of a crack in the window and ran into the store to search for her.
Hammond said an employee at Savers picked up the dog and handed him to a customer.
"They actually just said, 'Here, take him outside. We can't have him in here'," she said.
Hammond said witnesses saw the customer drive off with Bubba.
"I just want my dog back," she said.
13 Action News asked a Savers store manager why the employee didn't make an announcement over the intercom or call animal control.He referred 13 Action News to the general manager who was unavailable for comment Sunday.
The Hammond's have filed a police report and are asking anyone with information about their dog to come forward.