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Nevada's employment department adds new hotline to answer questions

Posted at 11:08 AM, Apr 15, 2020
and last updated 2020-04-15 15:07:02-04

LAS VEGAS (KTNV) — The Nevada Department of Employment, Training and Rehabilitation, says it has opened a new Unemployment Insurance call center to answer general questions related to the unemployment insurance filing process.

The toll-free hotline number is (800) 603-9671.

Operation hours will mirror the state’s current expanded UI call center hours of Monday through Friday, 8 a.m. to 8 p.m.

The agency says specific claim scenarios cannot be answered via this hotline, and those questions should be directed to the DETR phone lines.

DETR also recently reiterated a new method for online filing system for Nevadans seeking to initiate or renew claims.

This new methodology is organized by last names and is aimed at providing faster results for Nevadans seeking to gain access to unemployment benefits.

The new system was announced Tuesday and will begin Sunday.

  • Last names A-K are asked to file on Sundays.
  • Last names L-R are asked to file on Mondays.
  • Last names S-Z are asked to file on Tuesday.
  • Wednesday through Saturday are open for all to initiate or renew claims online.

The new call center, with approximately 100 employees to start, was announced by the governor’s office on April 9.

DETR is partnering with global customer service provider Alorica to manage the inquiries and anticipates that Alorica staff scope may change based on needed support. Alorica already has two operational call centers in Nevada.