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City of Henderson warns against 'spoofing' phone scam

Posted: 9:36 PM, Jul 16, 2019
Updated: 2019-07-17 00:36:03-04
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HENDERSON (KTNV) — The City of Henderson’s Department of Information Technology is warning residents to be cautious of telephone calls that appear on their caller ID displays as if they are coming from the City but in reality are part of a scam known as “spoofing.”

“Spoofing” is when a caller deliberately falsifies the name and telephone number transmitted to a consumer’s caller ID to disguise the identity of the incoming call.

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The caller may masquerade as a trustworthy person or organization with the intent to defraud, cause harm or wrongly obtain information.

Residents who receive a telephone call that appears to come from the City of Henderson are advised to ask the caller who they are and the organization they represent. If the information provided by the caller does not match the caller ID display or if the call seems suspicious, hang up immediately.

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The City of Henderson will not call residents or businesses demanding payment nor ask to verify personal information over the telephone.

The Department of Utility Services does use automated phone calls, also known as “robocalls,” to periodically contact customers with important information about their water and sewer account and will advise customers to call the Customer Care Center at 702-267-5900.

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“If residents receive a phone call from someone claiming to be from the City of Henderson and demanding payment, hang up immediately,” advises Acting Chief Information Officer Russell Nelson.

“Do not engage in conversation and do not provide any personal information such as account numbers, Social Security number, birthdate, mother's maiden name, passwords or other identifying information.”

To learn more about spoofing or to file a complaint with the Federal Communications Commission, call 888-CALL-FCC or visit fcc.gov.