LAS VEGAS (KTNV) — A widespread internet outage was affecting users in the Las Vegas area on Friday morning.
The outage impacting Cox users began as early as 7:00 a.m. and was an ongoing problem in the valley as of 9:45 a.m.
Some social media users reported experiencing an apparent power surge before their internet was knocked out.
According to NV Energy, "A backhoe made contact with a transmission line this morning and customers may have experienced a momentary power event. There were no sustained outages. We apologize for the inconvenience this caused our customers."
NV Energy's outage map shows only three customers in the Las Vegas area were without power as of 9:46 a.m.
A spokesperson for Cox sent the following statement:
From what we know at this time, there was some sort of ‘power surge’ across the valley that affected electronics in people’s homes (and businesses). This surge caused the cable modem that provides Cox internet service to automatically ‘reset’ when it lost power.
All these cable modems are now trying to re-establish communication with our network facilities, and it may take some time for each cable modem to re-establish connectivity. While the majority of modems are already back online, we appreciate our customers’ patience while service is being restored.