LAS VEGAS (KTNV) — A Las Vegas mother is angry because she says Clark County School District bus driver left her daughter stranded at the Rainbow Boulevard and Delphinium Avenue pickup spot.
Venus Ramos says Emilia, a freshman at Cimarron-Memorial High School, had arrived early enough to hop on the school bus but the driver told her daughter the bus was full.
"The bus driver was telling her, well there's no room for you and that they have to wait for another bus to come around,” Ramos says.
Ramos is aware that CCSD is in desperate need of more school bus drivers but makes no exception when it comes to her daughter’s safety.
"The end of the school year [was in] May. [CCSD] should've had a backup plan in place!"
Ramos tells 13 Action News this is the worst back to school week ever.
"This is day two and I need an explanation as to why this is happening," Ramos says.
RELATED: 'Great first day' runs smoothly for CCSD, some students greeted by substitute teachers
She is frustrated that she’s been forced to leave during her work shift twice, she feels both days have been “a hot mess.”
On Monday, Emilia had no ride back home and Tuesday the problem became bigger.
"These are children. [They] are not cattle, [they] are not pieces of property. These are human beings that need to be taken care of."
Ramos says her main concern is safety.
She claims the first school bus driver told her daughter a backup bus was on its way but was a no-show, leaving her daughter and three other students hanging.
"I was terrified, and I knew she was terrified because she's a freshman and is surrounded by all new things. Not only the state but the school."
Ramos admits she relies on CCSD's transportation app.
Onboard was designed to show you where the school bus is, when it'll arrive, and if it's running late.
RELATED: New 'CCSD Onboard' app tracks school buses in the Las Vegas valley
"At this moment I was very, very angry," Ramos says there was no way for them to know there was no room left on the bus.
13 Action News reached out to CCSD. In a statement, a spokesperson said they’re working on improving communication on the buses status.
On Monday, CCSD said 97% of its school buses were on time and are committed to providing safe, timely, and efficient bus transportation services.
For the 3% experiencing with issues, CCSD encourages you to work with the transportation department staff to remedy the solution.
As for Ramos, she's praying , even crossing her fingers, Wednesday is a better day.
"If not, I may have to leave work again and go pick her up."
Editor's note: An earlier version of this story incorrectly listed Cimarron-Memorial High School as Cimarron Hills High School.