LAS VEGAS (KTNV) — Southwest Airlines customers at McCarran International Airport dealt with cancellations and delays again, Monday, after a weekend full of cancellations made by the airline.
The company sent a statement to 13 Action News, attributing the issues to "weather and other operational challenges" and say that employee demonstrations were not the cause of the delays.
Blayne Haynes is just one of the many Southwest passengers who encountered canceled or delayed flights Monday, forcing his family to stay one more night in Las Vegas.
The airline was able to put them on new flights, instead of traveling together, Blayne, his girlfriend, and his sister have to take three separate flights back home.
“It’s been a really great few days but then of course all the stuff with Southwest happened yesterday and this weekend. We were affected by it this morning, so we got here, we left our hotel at 6:00 a.m. now it’s 9:30 a.m. and we are still in Vegas. The best Southwest could do is get us out tomorrow they’re putting us in a hotel tonight which is nice but then there’s no transportation provided even though they said there was. We called the hotel and they said they’re not doing transportation, because of COVID, which Southwest did not mention,” said Haynes.
Other Southwest customers we spoke to claim that Southwest was offering passengers vouchers to change their flights to the following day, as they dealt with the canceled flights.
Passenger Brandon Henning says he experienced the normal short-term delays and was not affected by the nationwide Southwest cancellations.
“We had a 6:05 a.m. flight that got delayed till 7:45 a.m. so it was a couple of hours delayed, with the arrival here in Vegas, but it was not too big of a deal,” said Henning.
As of now Southwest has rescheduled the majority of its flights and is accommodating passengers at McCarran.
Southwest is encouraging tickets passengers to check their flight status before heading to the airport on southwest.com.
