Amid the devastation in Puerto Rico from natural disaster, a Las Vegas woman says she hasn't been able to get in touch with family there.
Melissa Santana's grandmother lives in Sabana Grande, Puerto Rico, and her mother and brother traveled there after Hurricane Irma to help with recovery.
Santana says she hasn't heard from any of them for a week.
"No power, no water, no food," she said. "It's a nightmare."
Santana has taken this week off work, spending her time consuming every bit of information she can about the situation there.
She says her mom was afraid the last time they were in touch.
"She was telling me 'God bless you guys. I love you. I just want you to know this,'" Santana said. "Those are eerie text messages to receive from your mom. You feel so helpless thousands of miles away."
President Donald Trump spoke Monday about relief to the island.
"We're doing everything in our power to help the hard-hit people of both places, Puerto Rico and the U.S. Virgin Islands," he said. "A massive effort is underway."
Santana is raising money on a Youcaring page for plane tickets to get her family back, and for anything else they might need.
She says if she doesn't hear anything for another week, she plans to go to Puerto Rico.