Local News


YOU ASK. Stranded at the doctor's office?

Posted at 6:57 PM, May 05, 2016
and last updated 2016-05-05 21:57:39-04
A valley woman contacted 13 Action News when she said her non-emergency medical transportation service was leaving her waiting for hours.
Around the same time Henrietta found out she had breast cancer, her car broke down.
Determined to fight, she signed up for LogistiCare, a service that picks her up and takes her to and from doctor's appointments free of charge.
"To pick you up is no problem," said Henrietta. "If you tell them your appointments at 10, they're there at 9 o'clock on the button."
The trouble is, she says they are anything but prompt when it comes to pickup.
"It's frustrating," she said. "When you know your appointment is only 30 to 40 minutes, but yet you're sitting there for two and three hours just to get back home. And if this is your only means of transportation, that is not acceptable."
Henrietta said on Tuesday she waited from 11:45 a.m. until 4 p.m. in the afternoon to be picked up. She said she can't afford a taxi, and on top of that, she doesn't feel well.
"Think about how weak your body is when you have the flu. Quadruple that," Henrietta said. "You cannot get your head up off the pillow."
13 Action News reached out to LogisitiCare, who referred us to a public relations company. They sent us the following statement:
"We always encourage members and healthcare facilities to schedule specific appointment pickup times, so transportation can be ready. However, when members don’t schedule in advance, we meet the state-required response time of 90 minutes more than 98 percent of the time." -- Chris Szymarek, General Manager, LogistiCare Nevada.
But Henrietta said her treatments are often too unpredictable to give a specific pickup time.
LogistiCare had a different tone toward Henrietta after we talked to them about this story.
She told us the director of the company called her and apologized. They gave her specific numbers to call if she ever had any issues again.