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YOU ASK. WE INVESTIGATE. Pump creep caught on camera in Las Vegas

Posted at 9:41 PM, Mar 13, 2017
and last updated 2017-03-14 01:14:15-04
A Las Vegas woman says the price of her fill-up kept ticking along, even after the gas stopped pumping. It is a problem known as "pump creep."
Emily Donnell and her husband went to the Shell station at Flamingo and Cimarron to fill up for the week. 
"Once he stopped it, the pump was still going and still charging us money, (but) there was no gas coming out," said Donnell.
Donnell estimates the pump at that Shell station overcharged them by about  $11. She took video of the incident and let the employee inside the store know.
"She told my husband that it wasn't her problem and she wasn't going to give us our money back," said Donnell.
13 Action News reached out to the Nevada Department of Agriculture. Bart O'Toole, administrator of the Consumer Equitability Division, said you should give them a call if you think there is something wrong with a pump. He said there are more than 29,000 gas pumps across Nevada and only a handful of them fail each year.
"Our job is to make sure when you pump a gallon of gas, you get a gallon of gas," said O'Toole. "We take that very seriously."
The state sends out inspectors to check pumps every year. But if you submit a complaint, they'll send someone out to check on it and put the pump out of service until it passes another inspection. 
Donnell said she was relieved when the state told her there was a malfunction with the pump that day. But she came to action news because she does not want anyone getting ripped off!
"Sometimes there's one parent working and they have to support their family and sometimes they dont have a lot of money to spend and if they've been taking their money from them, they're going into their food money or childcare, that's not ok," Donnell said. "You're taking from people that may be underprivileged and don't have a lot of money."