A valley family has not been able to take a hot shower or wash their hands with warm water since December.
Jacqueline Ward said she and her great-grandsons have been living without hot water since they moved into the Paradise Park Apartments near Twain Avenue and Swenson Street on Dec. 15.
"When the boys say, 'granny give me a bath' and I have to go boil water and tell them, 'not today,'" said Ward.
She said once they had hot water for 48 hours in February.
"That was the first time that my kids and I were able to take a hot bath without boiling water, lifting water, taking it to the bathroom," Ward said.
Ward said she pays about $700 a month for rent, and then $25 on top of that for water, which is provided through the apartment complex. Ward is frustrated and disheartened the issue has not been fixed.
"I went to the office one day crying because I wanted a nice hot shower," she said.
13 Action News went to the leasing office too, but they would not answer the door. When we finally made contact with the on-site property manager, she said we would not answer any of our questions and said we would have to call their corporate office.
A spokesperson for Paradise Park sent us the following statement:
“The wellbeing of our residents at Paradise Park is a top priority. Once we receive notification of an issue, it is addressed as promptly as possible.
"None of our residents have been without hot water since December. Most recently, our maintenance team addressed the complaint last week and confirmed the unit had access to hot water.
"When the property has been made aware of plumbing issues, they have been repaired in a timely manner. The management team is also receiving bids for re-piping select sections of the community, which should begin within 30 days.”
13 Action News also called the Southern Nevada Health District and Clark County, who said there is nothing they could do in landlord-tenant matters. However, SNHD said they can send out an inspector to help you confirm issues with the property and give documentation you may need.
Hot water is an essential service your landlord is required to provide. The Civil Law Self Help Center has advice on what to do if you're in this situation.