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YOU ASK. WE INVESTIGATE. Man says bank sent him someone else's loan packet

Posted at 6:51 PM, Jul 29, 2016
and last updated 2016-07-29 22:48:59-04
Moving is a big pain, but one valley man said it kept him up at night.
Bob Davis sent Bank of America his mortgage application but got someone else's loan packet back. This included all of the personal and financial information of an elderly couple in California.
Davis called the couple and told them he would shred their documents. 
They said they had another copy of their own documents, and not his.
When Davis talked with someone at Bank of America to find out where HIS paperwork was, he said they told him they did not know. 
He also filed a complaint with the Consumer Financial Protection Bureau.
"I tried calling the lady from Bank of America a couple times and got no return calls," Davis said. "So right now, it's in limbo, have no clue what's going to happen."
Davis' real estate agent is just as shocked as he is, even after 17 years in the industry.
"I've never seen a bank make such a horrendous mistake," said Cameron DeAngelo. "The lender that they had originally selected, in my opinion, did nothing to assist them. Nothing."
DeAngelo has two pieces of advice she hopes will protect you!
"Ask the questions, how are you communicating my personal information? Is it password protected, is it encrypted? What kind of security precautions do you have that will protect me as a consumer?" said DeAngleo.
13 Action News reached out to Bank of America and they told us the safety and security of their customer information is top priority, but they could not share anything specific about this case because of privacy reasons.
Still, neither Davis -- nor the bank -- know where his paperwork is.