UPDATE: Nearly 2 full days after a water leak caused flooding at a valley condo complex, the problem is finally fixed. Now, people who live there say help didn't come quickly enough.
The flooding began Monday night. A viewer contacted 13 Action News saying they'd tried reaching the office but didn't get any help at the Marquesa Condos near Buffalo and Westcliff drives.
The water continued gushing through Tuesday night. It wasn't until Wednesday morning that crews came out to fix the problem.
13 Action News contacted the homeowners association, who says they were made aware of the problem Tuesday afternoon, but were unable to get crews in until Wednesday.
We spoke with the Las Vegas Valley Water District, who says because the condos are privately owned, it's up to the owners to fix the problem. They say, in the meantime, they can shut off water at the meter if asked, but that could cut off supplies to hundreds of customers.
"They have to weigh the balance of those customers being without water for an extended period of time, or letting the leak continue," explains Corey Enus with the water district.
That's what the condo complex had to do in this case. They tells us they do have an emergency maintenance number residents can use, but some say that wasn't communicated clearly.
"Who do we call, ghostbusters?" said Patsy Holly. "They need someone available."
The complex says if people don't know the emergency number, they can also call the main office to get the number.
LAS VEGAS (KTNV) -- A condominium community is flooded, and the people living there are furious, saying nothing is being done about it.
As of 9:30 p.m. Tuesday, the water in a courtyard at Marquesa Condos near Westcliff and Buffalo drives was still flowing more than 24 hours after it started. People who live there say it started at 9 p.m. Monday.
"It's disgusting because you don't know if it's sewer water," said Patsy Holly, whose home is on the flooded courtyard. "Where's it coming from?"
Several of the neighbors say they've reached out to the condo owners and the HOA for a solution.
"I just feel really sad because we need the water," said Cindy Hodgkins, who also lives on the courtyard. "Makes me sick."
Hodgkins was faced with a dark, locked office when she went Tuesday morning to report the problem.
Later in the day, during business hours, we found the same thing.
In the meantime, the flood is putting some of the elderly residents at risk.
"I have to walk across that water to get to my doctor's office across the street," Holly said. "It's horrible because ... I can fall. That water's all the way over near my door."
A call we put in to the homeowners association was met with endless ringing.