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YOU ASK. WE INVESTIGATE: Couple upset over flooded apartment

Posted at 7:59 PM, Sep 06, 2016
and last updated 2016-09-06 22:59:37-04
A Las Vegas couple called 13 Action News after a pipe in their apartment burst.
According to the couple, the apartment complex tried to ignore their responsibility.
Before dawn on Aug. 7, Natalie Ruisi and her husband ran out of their apartment at the sound of the fire alarm. However, there was no fire. When they returned to their unit, it was flooded. 
"There's a hole in my ceiling and it's raining in my apartment," said Ruisi, remembering her reaction upon seeing her apartment again. 
Ruisi said the management at Mountain Gate Mountain Trail near Cimarron and Blue Diamond roads initially said they would not do anything for her. 
They eventually changed their minds offered her a $500 credit toward her rent and to move her to a different unit within the complex. 
She was not satisfied with that and persisted until they offered to return her $1,000 deposit and her August rent.
That still was not enough for Ruisi.
"I lost everything that night," said Ruisi. "Everything we worked hard for was gone."
She is worried about the people still living there, and that the same thing could happen to them.
13 Action News went to the leasing office at Mountain Gate Mountain Trail, but they referred us to a regional manager at their parent company, Fairfield Residential. 
We called them twice Tuesday but never heard back. 
We also called Clark County and Nextgen, the company Ruisi says should have been inspecting the fire sprinkler system. We will let you know what they say.