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YOU ASK. WE INVESTIGATE. Burglary victim says police took almost five hours to arrive

Posted at 5:20 PM, Feb 10, 2017
and last updated 2017-02-10 21:56:31-05
A valley man said he spent hours waiting for police to show up after he fell victim to a crime.
Maintenance was busy at work Friday installing security doors -- the only things making Randy Kinder feel any safer the day after his home was burglarized.
His roommate called him at work after first discovering someone broke into their home near Sahara Avenue and Lamb Boulevard while they were gone. He promptly called 911.
"No reply, waited about an hour and a half, called 911 again, told them there's guns involved, we need somebody over here," said Kinder.
Kinder said they waited almost five hours before Las Vegas Metropolitan Police sent anyone out.
"I was devastated, I felt violated, which I still do," Kinder said. "We couldn't sleep last night."
When someone got to their home, Kinder said it was an auxiliary officer.
"We pay their salary, they're supposed to be our civil servants, to protect and serve, and they did not," he said. "Then they send an auxiliary officer that just took information. They didn't do no fingerprinting, no photographs, nothing."
The thing that has Kinder most scared is what was taken. His roommate's prescription painkillers were all stolen, along with three handguns. 
"They have my guns, they could have came back in, killed us, we don't know," Kinder said.
13 Action News called police to ask why it took five hours to get someone to the scene. Just like Kinder, we waited several hours with no response, so we called them again.
Police explained the person they sent out was a Patrol Services Representative. They are not sworn officers, so they send them on calls where they won't be in contact with suspects.
A spokesperson said it is up to the person on scene to determine whether there's any reason to take photos or fingerprints, and they could not give us a more specific explanation.